Contact Course Expert Angela Shing:

+852 61932231

angela@insideout.hk

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The internationally acclaimed workshop that actually trains you to think on your feet

For Whom: Staff and managers who need to communicate with colleagues and clients effectively, and present ideas with an impact in meetings or to a large audience.

Duration: 1 day, 1.5 days or 2 days

Course Content: Please read the course outline below.

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Program Objectives

By applying the skills learned, participants will be able to:

  • Structure ideas simply and persuasively
  • Flesh-out ideas with memorable examples
  • Target listeners’ core concerns
  • Simplify complex information
  • Avoid information overload — condense your thoughts
  • Get to the point and be remembered
  • Handle objections positively
  • Answer questions quickly and coherently
  • Deal with hostile situations and emotional issues

2-day Workshop Content

Getting to the Point & Being Remembered

–Techniques to package persuasion
–Structuring ideas simply and clearly
–Speaking in different situations: one-on-one, on the phone, in meetings, informal presentations

Presenting Your Ideas

–Using three-part plans to display analysis
–Helping your listener understand by placing your ideas into a simple, unifying structure
–Relying on structured reasoning to answer questions quickly

Using Handy Fall-Back Techniques When You’re Caught Off Guard

–Making sense out of a mass of facts
–Explaining step-by-step processes

Handling Questions Quickly, Clearly and Persuasively

–Following the “Rule of Threes”
–Creating logical pegs to hang your thoughts on
–Announcing & Recapping

Using “Visual” Pegs as Your Structure

–Achieving impact
–Supporting large or complex topics
–Adding depth to your message

Avoiding Common Communication Traps

–Keeping on track
–Avoiding information overload
–Addressing your listener’s core concerns

Dividing Information into Facets, Aspects or Perspectives

–Achieving objectivity
–Expressing thoughtfulness
–Addressing issues from different viewpoints

Bridging from Question to Answer

–Buying time
–Answering the right question
–Handling objections and tough questions positively
–Listening for clarity and impact

Expanding or Focusing Your Listener’s Perspective

–Moving from detail to big picture, or vice versa
–Handling sensitive or confidential information
–Countering sweeping generalizations

Moving Two Opposing Viewpoints to a Middle Ground

–Negotiating a win-win outcome
–Dealing with controversial topics
–Moving to action

Selling the Benefits of Your Ideas, Products, Services

–Presenting benefits, not features
–Showing advantages to your listener
–Employing the “So what?” test

Illustrating Your Ideas

–Using examples to increase understanding & recall
–Developing ideas through the use of opposites
–Explaining an idea by cause & effect