Internal Customers

 

OBJECTIVES

Apply powerful customer service principles in meeting and exceeding customer needs, and handle challenging requests tactfully.

 

OUTLINE

  • The 4 principles of customer-focused service quality that meets and exceeds customer expectations
    • Caring
    • Assured
    • Reliable
    • Efficient
  • 5 practical communication guidelines to interact with internal customers
  • 3 steps to handle customer objections