Think on Your Feet®
The internationally acclaimed workshop that actually trains you to think on your feet
Contact Course Expert
Angela Shing >>
Tel | WhatsApp +852 61932231
Email angela@insideout.hk
Program
Administration
For Whom: Staff and managers who need to communicate with colleagues and clients effectively, and present ideas with an impact in meetings or to a large audience.
Duration: 1 day, 1.5 days or 2 days
Course Content: Please read the 2-day workshop content below.
Program
Objectives
By applying the skills learned, participants will be able to:
- Structure ideas simply and persuasively
- Flesh-out ideas with memorable examples
- Target listeners’ core concerns
- Simplify complex information
- Avoid information overload — condense your thoughts
- Get to the point and be remembered
- Handle objections positively
- Answer questions quickly and coherently
- Deal with hostile situations and emotional issues
2-Day
Workshop Content
Getting to the Point & Being Remembered
- Techniques to package persuasion
- Structuring ideas simply and clearly
- Speaking in different situations: one-on-one, on the phone, in meetings, informal presentations
Presenting Your Ideas
- Using three-part plans to display analysis
- Helping your listener understand by placing your ideas into a simple, unifying structure
- Relying on structured reasoning to answer questions quickly
Using Handy Fall-Back Techniques When You’re Caught Off Guard
- Making sense out of a mass of facts
- Explaining step-by-step processes
Handling Questions Quickly, Clearly and Persuasively
- Following the “Rule of Threes”
- Creating logical pegs to hang your thoughts on
- Announcing & Recapping
Using “Visual” Pegs as Your Structure
- Achieving impact
- Supporting large or complex topics
- Adding depth to your message
Avoiding Common Communication Traps
- Keeping on track
- Avoiding information overload
- Addressing your listener’s core concerns
Dividing Information into Facets, Aspects or Perspectives
- Achieving objectivity
- Expressing thoughtfulness
- Addressing issues from different viewpoints
Bridging from Question to Answer
- Buying time
- Answering the right question
- Handling objections and tough questions positively
- Listening for clarity and impact
Expanding or Focusing Your Listener’s Perspective
- Moving from detail to big picture, or vice versa
- Handling sensitive or confidential information
- Countering sweeping generalizations
Moving Two Opposing Viewpoints to a Middle Ground
- Negotiating a win-win outcome
- Dealing with controversial topics
- Moving to action
Selling the Benefits of Your Ideas, Products, Services
- Presenting benefits, not features
- Showing advantages to your listener
- Employing the “So what?” test
Illustrating Your Ideas
- Using examples to increase understanding & recall
- Developing ideas through the use of opposites
- Explaining an idea by cause & effect